If your phone doesn't prompt you for an MSL when you're running this reset or if the MSL is unavailable from your Ting account online, don't worry-it just means that it's not needed. You can find the MSL in the Detail section of your phone's settings in your Ting account online. In some cases, you'll need your phone's unique Master Subsidy Lock code (MSL), so it's good to have that handy before you start. Don't worry-this step only wipes the old phone number from your phone it will not erase any personal photos, videos, contact info or other files from your phone. It can also be useful to run this reset if you're having trouble getting voice, text or data on your CDMA phone. This reset sends your phone's new information to the network so that you can get service. ![]() ![]() A carrier reset is almost always necessary if you're activating a CDMA phone that's had a different phone number on it before.
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